Refund Policy
We're committed to your satisfaction. Understanding our refund policy helps ensure a smooth experience with plexoriscapeos's investment education programs.
Refund Eligibility Criteria
30-Day Window
Refund requests must be submitted within 30 days of your original purchase date. This timeframe allows sufficient opportunity to evaluate our educational content and determine if it meets your learning objectives.
Content Completion Limit
Refunds are available if you've completed less than 50% of the purchased course material. This ensures you've had adequate opportunity to assess the program's value while maintaining fair usage guidelines.
Valid Documentation
All refund requests must include your original purchase receipt and a brief explanation of why the program didn't meet your expectations. This helps us improve our educational offerings continuously.
Refund Process Timeline
Submit Your Request
Contact our support team with your refund request, including your purchase details and reason for the refund. We'll respond within 24 hours to acknowledge your request and begin the review process.
Request Review
Our team will review your account activity and completion status within 2-3 business days. We'll verify eligibility criteria and may contact you for additional information if needed.
Approval Decision
You'll receive email notification of our decision within 5 business days. If approved, we'll provide details about the refund amount and processing timeline based on your original payment method.
Refund Processing
Approved refunds are processed within 7-10 business days. The actual time for funds to appear in your account depends on your payment method and financial institution's processing times.
Payment Method Processing Times
Expected Refund Processing Duration
Processing times vary depending on your original payment method. While we initiate refunds promptly, external factors may affect when you receive your funds.
Non-Refundable Scenarios
- Course completion exceeding 50% of total content
- Refund requests submitted after the 30-day window
- Violation of our terms of service or community guidelines
- Chargebacks or disputed transactions already processed
- Promotional or discounted programs marked as final sale
- Custom coaching sessions or one-on-one consultations
- Physical materials that have been shipped and delivered
- Access to live events or webinars that have already occurred
Important Considerations
We encourage you to review program descriptions and previews thoroughly before purchasing. Our customer support team is available to answer questions about course content, helping you make informed decisions about your investment education journey.
Contact Information
Need Help with Your Refund Request?
Our dedicated support team is ready to assist you with any questions about our refund policy or to help process your request efficiently.